Customer Experience Management platform for omnichannel interactions

technologies and experience for enterprise

digital transformation

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INTERACTION IS KEY

Today digital users expect more than ever before. They are always on the go and they are tech-savvy. They have little attention, many devices and want to communicate in their own preferred way. They want communication to be contextual and relevant, they want brands to remember previous contacts and deliver one seamless cross-channel interaction. To stand out from the ever-growing competition, you’ll need to provide the best possible digital experience.

We offer you Customer Experience Management platform for omnichannel interactions to create seamless customer experience across all devices and channels. And here is what defines the platform’s DNA.

OMNICHANNEL COMMUNICATIONS

The platform empowers businesses with a truly customer-centric communication tool. Being a multichannel platform it allows companies to orchestrate any communication they do in vаrious channels from a single point. This ensures a unified customer view across all digital channels, consistency of all interactions, and frictionless, uninterrupted customer journey on every device and channel.

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MODULAR USER INTERFACES

Every customer interaction point is considered as a stand-alone component or application that is used to build user interfaces in digital channels like landing pages, portals, social networks apps, mobile and desktop apps, messengers, partners’ websites, etc. Once a component is written for a digital channel it is stored in a collection of components and could be easily reused in another channel.

Moreover, the component-based architecture allows to independently develop, test and launch different parts of a user interface at the same time. This is what we call ‘from heroic redesign to continuous improvement cycles’ shift. With the platform you will be able to develop a component, target it on a customer segment or individuals, conduct several A/B tests and launch whenever it’s ready.

IDENTITY MANAGEMENT

Universal Identity Management platform, including SSO solution, provides various methods and levels of customer authentication and authorization, such as automatic and third-party authentication. It is a product that makes personal and omnichannel experience possible – it allows to design cross-channel uninterrupted customer journey without additional authentication. And it has been designed with a dedication to providing total security.

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CUSTOMER JOURNEY ANALYTICS

The solution’s components automatically collect all statistics on customer actions, events and profiles to help you understand the customer context across various touchpoints. Each action is associated with a unique customer ID correlated across devices. There is no limit to the amount or type of data you can collect about your customers. This data can be used for product development, marketing, business metrics, monitoring, as well as for targeted promotions. We also use advanced Machine Learning techniques to optimize Customer Journey and increase LTV.

PLATFORM FEATURES

OMNICHANNEL

Seamless cross-channel customer journey and interactions to drive the most compelling customer experience

ADAPTIVE

The platform senses every customer with its journey and provides you with a set of tools such as targeting or A\B tests to make customer experience personal and communications relevant

MODULAR

Component-based development and ready-to-use multichannel containers combine flexibility with short time-to-market

COLLABORATIVE

Partners and in-house developers may build their own components using SDK, which gives you an additional option to speed up the development

FAST AND SCALABLE

The platform has proved to be a responsive and reliable foundation for our customers’ high-load business and growth

FLEXIBLE

Build a complex interaction from scratch, improve an existing one, or roll-out to a new digital channel – the platform supports every business strategy

SECURE

Designed to provide total information security

ENTERPRISE-GRADE

Comes with enterprise level of architecture and development tools IT loves

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CAREERS

We are looking for talented people to join our team. Please check the list of open positions at RooX
hr@rooxteam.com

OUR CONTACTS

roox@rooxteam.com